Planet Rena sells aquatic equipment and supplies, replacement parts and accessories, for use in aquariums, water gardens, ponds and decorative fountains. All merchandise sold on our web site is brand new and comes with complete factory warranty and can be returned for any reason up to 30 days after purchase.
We will refund your purchase price and taxes only. The buyer is responsible for return shipping charges unless the item was broken in shipment and covered by insurance. After 30 days, if you need to return your product due to a defect covered by the manufacturers warranty please return the product directly to the manufacturer for repair or replacement. Returns after 30 days for other than warranty will be subject to a 25% restocking fee and the buyer is responsible for all shipping charges. You must contact Planet Rena directly for a return authorization number. No returns are accepted after 90 days of the purchase.
For Rena brand, Aquarium Pharmaceuticals, Inc and Aquarian brand products; all warranties are handled by Mars Fishcare (formerly Aquarium Pharmaceuticals, Inc) in North America. Their warranty department info:
Aquarium Pharmaceuticals - Rena Warranty
PO Box 218
50 E Hamilton St
Chalfont, PA 18914
Email: docwellfish AT AquariumPharm.com (substitute the @ symbol for the word AT in the email address)
Toll-Free Technical/Warranty Support: 800-847-0659
For all other products please use our "Contact Us" form on this web site.
Planet Rena specializes in all types of equipment and supplies for decorative aquatics. This includes aquariums, water gardens, ponds and fountains. We have over 15 years experience in the business first as an importer and distributor to other dealers and distributors and then as a replacement parts specialist for products sold in the decorative aquatics industry.